Cut Turnaround Time in half without adding headcount.
Company Profile: A regional Service Provider managing a mix of internal team members and vendor partners.
The Challenge
The Company was under pressure to meet tighter deadlines from Clients while managing a growing workload. Team members were juggling tasks across email, spreadsheets, shared drives, and Word documents. Status updates were inconsistent, vendor follow-up required multiple emails or calls, and prioritizing work was guesswork at best.
As volume increased, so did delays. Orders got lost in inboxes. Tasks slipped through the cracks. The leadership team knew they couldn’t keep up this pace—or scale—without burning out their team or hiring more staff.
The Solution
By switching to RDS, the Company gained visibility and control over every order from intake through delivery.
At a glance, team members could see exactly what was pending, what was urgent, and what needed to be followed up—no more status-checking by email or waiting on replies from vendors. RDS’s streamlined workflow automation made it easy to prioritize work, notify vendors, and track assignments all in one place.
When orders were completed, results were uploaded and shared directly through the platform—eliminating the lag time and manual effort of chasing documents, copying/pasting, or building reports by hand.
With RDS, efficiency wasn’t just improved—it was measurable. The Client Turnaround Time report became a powerful proof point, clearly demonstrating to clients that speed isn’t just a goal for us—it’s a competitive edge.
“RDS cut our turnaround time in half!”
The Outcome
✅ 50% Faster Turnaround Time
Orders now are delivered to Clients in half the time, thanks to streamlined communication, simplified tracking, and automated workflows.
✅ Higher Productivity, Same Team
With fewer manual steps and less time spent chasing updates, team members could process more work—without the need for additional headcount.
✅ Fewer Bottlenecks
Every order had a clear owner, priority, and deadline. Visibility across the team made it easy to identify slowdowns and step in early.
✅ Happier Clients
Clients noticed the difference. Faster delivery and more professional reports made the company stand out—and win repeat business.
Additional related insights:
- “Make Speed a Real Priority in Your Business” – TBM Consulting Group Gary Hoover, Vice President at TBM Consulting, underscores that in today’s dynamic markets, speed is a core advantage. He discusses how companies that prioritize speed focus on select goals, exhibit a strong bias for action, and cultivate management systems that accelerate decision-making and problem-solving. Hoover emphasizes that a culture valuing speed enables businesses to be more responsive and agile, which is essential in transactional services where delays can lead to lost opportunities.
- “Speed: Increasing Operational Efficiency to Deliver Experiences at the Pace Customers Demand” – Walker Information This piece explores how operational speed directly impacts customer experience. Drawing parallels to Formula 1 pit stops, the article illustrates that when each team member understands their role and leverages technology effectively, processes become more efficient. In the context of transactional services, this means faster service delivery, improved customer satisfaction, and a stronger market position.